Appointments

Our website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment. We accept American Express, Visa, MasterCard, and Discover for booking any service.

Cancellations

As a courtesy to our providers, for non-group appointments, please provide a minimum of 24 hours’ notice should you need to cancel or reschedule an appointment. You will be charged $100 if an appointment is canceled or rescheduled less than 24 hours in advance or if there is a no one at residence when the registered nurse arrives,
For group appointments, there is a 72-hour cancellation policy, and the credit card on file will be charged $200 if canceled less than 72 hours in advance.

There are no exceptions to these policies.

Pricing & Prepayments

Pricing for services can change. If you see a price that you like, you can prepay for that service(s) to guarantee the price. Once prepaid, you have up to the specified time to redeem the purchased service(s). To prepay, email info@heavenlyhydrationli.com or call our business line, at 631-655-8920, with the items and quantities you’d like to purchase.

If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.

Returns & Refunds

We do not accept returns or exchanges on purchased packages. To request a refund or exchange, email info@heavenlyhydrationli.com and include your receipt.

Prepayments are refundable within ten days of purchase. Services received cannot be refunded.

Consultations

We provide free consultations with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your treatment and a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.

There is a limit of 2 free consultations per person per 365 days.

Group Appointments

Please call 631-655-8920 for group availability as special requirements may apply to three or more people bookings. A credit card must be provided for all group reservations, full payment is required at the booking.

For more information on group appointments, please call us at

631-655-8920.

Referrals

If you refer a friend or family member to Heavenly Hydration, you will receive a $50 credit toward your next service. All referral credits will be issued to you once the client is treated. There is no referral credit if your referral uses a discounted service or a package purchase.

Child Policy

Heavenly Hydration does not treat anyone under the age of 18

Film & Photo Policy

Privacy Policy

Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

You can permanently disable your account and remove your information from our database at any time by sending an email info@heavenlyhydrationli.com. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.

These terms remain in effect after your account is disabled.

We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.

We may use your information to offer you products and services that we think may interest you unless you have opted out of marketing communications. You may object to using your data for direct marketing purposes at any time, free of charge, when we collect your personal information, and in every marketing communication. We will never provide your information to third parties for marketing purposes without your prior consent.

To ensure the best experience for all Heavenly Hydration clients and team members, clients who exhibit disruptive or aggressive behavior or have a history of frequent cancellations may be denied the opportunity to schedule services.